After their purchase experience, your customer receives an SMS or email from you, inviting them to complete a survey directly on their phone.
By clicking the link in the message, they access the online survey from their smartphone. Once they’ve responded, they receive a thank-you SMS — and may even be rewarded.
Link your surveys to your Loyalty Program by rewarding your customers for their responses.
Access your real-time statistics. All data is secure and GDPR-friendly.
Stay informed and respond to customer reviews — for example, reach out to a customer if their shopping experience was poor, or offer them a Referral Program if they were satisfied.
Your QR Code survey up and running in under 5 minutes! No extra charge — included in the Loyalty and Professional plans.
Take control of your online reputation
Customer reviews have a direct impact on your reputation and your revenue.
A single negative comment online can drive away future customers… especially if it could have been prevented.
Our customer review management solution lets you regain control of your online reputation by capturing customer feedback early — anonymously or by name — before it goes public.
Don’t let a small detail have a lasting impact on your image!
Identify issues immediately and act fast
An unwelcoming greeting, a dish that misses the mark, a poorly made cocktail… With our system, customers can share their feedback right after their experience.
In the event of a negative review, you are instantly notified, allowing you to respond quickly internally, fix what’s wrong, and improve the experience before any negative review appears publicly.
Spotlight your satisfied customers
Satisfied customers are automatically redirected to your business listing to leave a public review. The result:
A higher average rating More positive reviews visible online A strong and well-earned online reputation
Active listening, even without a direct reply
You show your customers that you listen and continuously improve.
That responsiveness makes all the difference.
Turn reviews into a growth driver
By centralizing all reviews in one simple interface, you become more responsive and amplify positive experiences across the right channels.
Fewer negative public reviews, more visible positive feedback = a stronger image and more customers.
A discreet, effective, and 100% compliant solution
No tricks, no fake reviews. Just a smart strategy to protect your image and grow your online reputation with full transparency.
Our solution automatically invites your customers to share their feedback via a simple, anonymous form after their purchase (by receiving an SMS) or by scanning a QR code online or at the point of sale.
Negative feedback is identified and you are immediately notified, allowing you to start a conversation if the reviewer chose to share their contact details.
Satisfied customers are invited to share their review publicly on your business listing (Google, Tripadvisor, TrustPilot, etc.).
All reviews collected through our solution give customers the option to leave their contact details so they can be reached later. This is optional, so a review can remain 100% anonymous if preferred.
In all cases, the goal is to encourage honest reviews and help you quickly identify any areas of dissatisfaction.
If the reviewer chose to share their contact details, you can reach out to learn more or thank them.
When a review is anonymous, it is not possible to respond directly.
In all cases, you can act quickly (e.g. improve your welcome, check a dish, adjust a service…) to prevent dissatisfaction from turning into a negative public review.
When a customer submits a positive review through our solution, they automatically receive an invitation encouraging them to publish it on your public business listing.
This is a voluntary and natural process that helps showcase great experiences and build your reputation.
Yes, our solution is designed to be 100% compliant with the rules of review platforms and applicable legal standards.
We do not create, modify, or delete any reviews, we never post on your behalf, and we ensure that every review genuinely originates from one of your points of sale or a real purchase.
Collecting and managing reviews is strategic for your brand's reputation.
By using our solution, you:
Yes, we offer free demos and personalised guidance to show you how the solution can be integrated into your business alongside the other tools we offer to boost your business performance.
